Ensuring that internal changes do not affect the service to customers

"We’ve recently had to reduce staff numbers due to the economic climate and that’s resulted in the loss of their knowledge and skills. Work is being covered by the remaining team members, with no clear understanding of who needs to do what."

Working with the individuals involved, Inspired Partners has helped to develop new role definitions for teams of 10 and departments of 100. In all instances, each team member, and the teams as a whole, have become more effective and deliver a better service both to the business and to their customers.

Inspired Partners can help you to:

• Re-evaluate roles and define new job descriptions to ensure that all the required activities are accounted for
• Review the distribution and assignation of roles to optimise team performance
• Understand and manage the implications for others who interface with the team
• Work with team members to assist them in adapting to and embedding the changes